Every piece is made for you.

Pretty Vicious is made to order. Nothing is sitting in a warehouse. When you place an order, your piece is printed just for you, which means we can't restock it, resell it, or take it back once it's made. So all sales are final. No returns or exchanges for change of mind, wrong size, or “it wasn't what I pictured.” We know that's a firm line, and we hold it because it's the honest one for a made-to-order brand.

Here's what we absolutely will make right.

If something's wrong with your order, we fix it. If your piece arrives misprinted, damaged, or defective, or your package is lost in transit, we replace it, no charge. Just send us a clear photo or video of the issue within 5 days of delivery (for lost packages, reach out within 5 days of the expected delivery date). Email support@shopprettyvicious.com with your order number and a quick description, and we'll take it from there. Approved cases get a fresh replacement sent straight to you. You won't need to ship anything back.

A few things to know.

• We ship within the United States only right now.
• Because pieces are made to order, we can't cancel or change an order once it's placed. Please double-check your size and shipping details before you check out.
• You're responsible for entering the correct shipping address. We can't cover reshipping on packages sent to a wrong address.
• Defect and damage claims need a photo or video within 5 days of delivery. It's how we get you a replacement fast.

Questions before you buy? We'd rather answer them than have you guess. Reach us at support@shopprettyvicious.com and we'll get back to you within 1 to 2 business days.